Refund Policy

Last updated: June 8, 2026

This Refund Policy applies to all paid plans of the midL platform provided by MidL Social. Our payments are processed by our Merchant of Record, Paddle.com.

1. 15-Day Dispute Window

You may request a refund of a charge within fifteen (15) calendar days of the date that charge appeared on your account. Requests made after the 15-day window will not be accepted.

2. Valid Reasons

Refunds are granted only where you provide a clear, valid, and verifiable reason in writing. Examples we typically accept:

you were charged twice for the same period (duplicate billing);
you were charged after cancelling, due to a verifiable midL error;
a core advertised feature was unavailable for a prolonged period and our team was unable to resolve it;
unauthorised charge that you can substantiate.

Reasons we typically do not accept:

you forgot to cancel before renewal (we send renewal reminders);
change of mind after material use of the Service;
poor performance of advertising campaigns or third-party platforms (Meta, TikTok, Google, etc.) — these outcomes are outside midL's control;
your account was suspended or terminated for breach of our Terms;
your reason was not stated, was misleading, or cannot be verified.

3. How to Request a Refund

Visit paddle.net and look up your order using the email used at checkout, or
Email contact@getmidl.com from the email on your account with: (a) the charge date, (b) the last 4 digits of the card used, and (c) your specific, valid reason stated clearly.

Refunds, when approved, are issued by Paddle to the original payment method and typically appear within 5–10 business days depending on your bank.

4. Cancellations

You can cancel your subscription at any time from your billing settings or via paddle.net. Cancellation stops future renewals; it does not automatically refund prior charges — those remain subject to this Policy.

5. Contact

Questions: contact@getmidl.com.